Title: Corrosion Know-How: A “Visual Preservation” Approach
Authors: Michael A. Leigh and Dale Hirschman
In response to today's performance-driven requirements (human performance) leading organizations are seeking to improve upon traditional methods for aircraft repair. This requires a new approach that drives better corrosion prevention and repair results, and flexible enough to keep pace with increasing change. While a great deal of focus has to be placed on more efficient processes and tools, attention must also be targeted on knowledge capture and sharing.
Because of these needs within the Department of Defense (DoD), Job Performance Associates, LLC has, over the past 13 years, teamed with the Defense Logistics Agency, DoD military agencies and leading commercial manufacturers to address these challenges using job performance aids (JPAs). JPAs are multimedia tools that represent the crucial link between training and technical publications, and which solve many of the DoD’s maintenance issues by allowing technicians to see jobs performed correctly...step by step.
Through the use of photos, narration, animation and other dynamic elements, the complexities inherent in most jobs are visualized for users – inside the technical instructions they are required to use. The measurable result has been cost savings that measure in the millions of dollars (due to a return on investment that is a minimum of 5 to 1), as well as drastic improvements to equipment operational readiness and safety. In fact, JPAs are currently being used by the aviation community in the Navy and Marine Corps as effective tools in the battle against corrosion– providing a way for timesaving techniques and other helpful advice to be shared.
In our presentation, we will discuss the process for identifying knowledge deficiencies, what is involved in developing an effective JPA, the operational impacts that are being realized by the DoD, and how these tools are proving successful in meeting repair and sustainment needs.